What is your Return Policy?
Good question, you can view our returns policy HERE
Do you offer gift cards?
What payment methods do you accept?
Zanlana currently offers Afterpay (buy now pay later), secure online payment via Credit Card or Credit Card payments through PayPal. There is no need to join PayPal, you can simply use this platform to process a payment from your credit card.
How long does delivery take?
Delivery will generally take up to 10 working days for the majority of products, though sometimes there can be a delay due to large order volumes or busy times of the year such as Christmas. Please check the product description for further information.
Do you offer international shipping?
Yes we do, please refer to our Shipping Policy
Can I use my own delivery service?
Unfortunately no, as we can only use our nominated carriers for delivery. This allows us to give you the best possible rate available.
Can I arrange to pick up my order from your warehouse?
Can I cancel my order?
When will my order be dispatched?
Most items have a processing time of approx 2-4 days as most are handmade to order. We will endeavour to get your order out to you as soon as possible.
Where can I find the delivery information?
Tracking information will be emailed to you. Please allow up to 5 business days for it to update with the carrier. We have no control over delivery times only expectations
Do we offer free shipping?
There are times that I may offer sitewide free shipping when running promotions, I generally send out a newsletter to all subscribers as well as post regularly on my Facebook page
Do you offer bulk discounts?
If you would like to discuss purchasing a particular item in bulk, I can arrange a quote at a discounted rate for you. Please contact us at firstname.lastname@example.org with a link to the particular item you were interested in, as well as your delivery suburb and postcode so that we can provide you with a detailed quote with our best price.
I placed an order but didn’t receive a confirmation email, why?
The majority of the time, messages such as these usually end up in your Junk folder. It is always a good idea to check junk mail folder if you are expecting mail and haven’t received it. To avoid further issues, just add email@example.com to your address book.
Are our products safe for children to use?
YES and NO. As our products contain essential oils, there does need to be some care taken when selecting any of my products, as some oils are considered dangerous to use around children under 3. This also applies to pregnant women and pets. Please click here for more information on this
Do you use any artificial colours, or preservatives in any of your handmade scented products?
Each product listing does provide you with an informed list of ingredient used for that product.
Why does the colour look different to the picture?
Because we hand make everything in small batches, pigments can vary in colour and can be quite difficult to match. Creating the pigments will vary as I use mostly fruits and vegetables and of course these are dependent on what produce is in season at the time of making a batch.
You asked, we Answered